Sky Rivers ("we," "us," or "our") operates skyrivers.co to provide music, activations, sessions, workshops, and programs (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website, book a session, workshop, or program, subscribe to our newsletter and ecosystem, or communicate with us. By using our Services, you acknowledge the collection and use of your information as described in this policy.
1. Personal Information We Collect
We collect information that identifies or can be reasonably linked to you. This includes:
- Contact Details: Your name and email address when you sign up for our digital updates, engage with our content, or book a service.
- Financial Information: Payment details processed securely via our third-party payment processor (Stripe). We do not store or have access to your full credit card numbers on our own servers.
- Booking & Intake Information: Information provided during the booking process on Cal.com, including scheduling details and any intake responses completed to facilitate your session experience.
- Communications: Any information included in your messages sent to us via our Contact form or direct emails.
- Device & Usage Information: IP addresses, browser types, and basic interaction data collected automatically when you navigate our website or interact with our digital broadcasts.
2. How We Use Your Personal Information
We use your information to:
- Deliver and Schedule Services: To book, track, and facilitate your activations, sessions, programs, and workshops via Cal.com and host them live via Zoom.
- Process Payments: To securely handle transactions for sessions, programs, workshops, and digital assets.
- Communicate and Share Content: To distribute our newsletter and updates via Kit. When you join our mailing list or subscribe to our updates, your data is processed through Kit to deliver medicine music, activations, and updates directly to your inbox.
- Legal & Security: To protect the safety of our digital spaces and comply with applicable Australian laws.
3. Disclosure of Personal Information
We do not sell your personal data. We disclose information only to service providers who help us operate, specifically:
- Cal.com: For scheduling and booking management.
- Zoom: For hosting sessions and workshops securely.
- Stripe: For secure, encrypted payment processing.
- Kit: For newsletter distribution and marketing communications.
- Patreon: For membership and course platform access.
- Legal Obligations: Only if required by law to comply with valid legal processes.
4. Third-Party Links
Our website includes links to our booking platform (Cal.com), course platform (Patreon), music platforms (such as Spotify and Apple Music), and social media channels. We are not responsible for the privacy practices of third-party platforms. We recommend reviewing the privacy policies of any third-party service you interact with.
5. Security and Retention
While we take reasonable steps to protect your data, no security measure is impenetrable. We retain your personal information only as long as necessary to provide you with Services, comply with legal obligations, or resolve professional disputes.
6. Australian Privacy Principles (APP) Compliance
As an Australian-based entity, we comply with the Privacy Act 1988 (Cth).
- Access and Correction: You have the right to access and correct the personal information we hold about you.
- Complaints: If you have concerns about your privacy, please contact us directly. If you are unsatisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).
- Data Storage: Your data may be processed on infrastructure provided by our service providers (such as Cal.com or Stripe), which may be located outside of Australia. We ensure these providers maintain high standards of data protection.
7. International Customers (GDPR)
If you are located in the EU or the UK, we process your data primarily to fulfil our contract with you (by delivering our Services or the requested digital content via Kit). Your data is handled with care and in accordance with the principles of data minimisation and security.
8. Changes to This Policy
We may update this policy from time to time to reflect changes in our practice. The "Last updated" date at the top of this page will reflect the most recent changes.
9. Contact
For any questions regarding your privacy, to request access to your data, or to file an enquiry, please contact us via the Contact form on the Site.